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How To Deactivate GCash Account in Philippines

Are you ready to say goodbye to your GCash account? Disconnecting from this service is often tricky — especially when you can pay most bills with a button. But if you have made up your mind, keep reading to discover how to deactivate your GCash account safely. We will explain the process in detail so there will be no shocks or surprises!

GCash is here to revolutionize the way we transact and pay for things. It allows Philippine residents to store their money directly on their phones. You do not have to worry about bringing cash or giving out your banking and credit card information. GCash eliminates that hassle. All your financial data is rigorously safeguarded using advanced encryption standards so you can be sure that your money is safe.

With GCash, you can do the following operations:

  1. Pay bills. It is fast, hassle-free and secure.
  2. Make bank transfers. You can move funds from your GCash wallet to any bank account.
  3. Send money. GCash enables you to securely and quickly send money to anyone, whether they have a GCash account or not.
  4. Invest money. You can invest your funds and reap generous returns on your deposits.
  5. Withdraw cash. Withdrawing cash from your GCash account is a breeze. Visit any of the partnered banks and establishments to access your funds.
  6. Use GCredit. Its digital credit line offers users a convenient and secure way to purchase items without using their money.
  7. Buy and borrow load. You can buy a prepaid load or send it to someone else whenever needed. And if that is not enough, you can also borrow a loan from your wallet and pay it off later at any given time.
  8. Shop online. Shopping online has been easy with GCash wallet: conveniently pay with just a few clicks!

But sometimes you may need to deactivate your GCash account. The reasons can be various:

  • you no longer need the service;
  • you are moving out of the country;
  • you want to switch to a different service;
  • you are no longer using the app regularly;
  • you want a break from it.

Whatever your reason, it is essential to deactivate the GCash account properly. Otherwise, you may face income tax obligations or other legal issues.

How to Deactivate GCash Account: Step-by-Step Guide

When you request account deletion, your access to GCash services will automatically be blocked. You will get an error message when logging in to your account. It is a security measure to protect the data in your account from unauthorized access.

All you have to do to start the process is fill out the Account Deletion Request Form. It will help guide you through submitting documents and filing a ticket in the Help Center. Filing in this ticket ensures that all your documents have been submitted accurately and quickly.

Upon receiving your request, GCash can initiate verification procedures to ensure successful account deletion. Follow these steps to make everything correctly:

  1. Make sure to settle all the outstanding dues associated with GCredit before submitting a request.
  2. Complete the Account Deletion Request Form. Before starting, enter your full name and the GCash registered mobile number correctly. After filling out the form, remember to attach all the documents required to verify your identity.
  3. To complete the deletion of your account, submit the Account Deletion Request Form to the Help Center.
  4. Choose ‘My GCash Account’ as the concern category. After that, select ‘I wish to cancel/delete my GCash account’ so you can proceed with your request.
  5. In the Explain your concern field, kindly specify ‘I am seeking to delete my GCash Account.’
  6. Check the box next to the document you submit to prove your identity.
  7. Click ‘Submit’ to complete your action.

Remember that if you decide to create a new GCash account in the future, your records will not be retrievable.

Tips and Reminders for Deactivating GCash Account

Whether you are closing your GCash account permanently or temporarily, you can make this process even more convenient. Before deciding to deactivate your GCash account, consider these valuable prompts.

Use up the Remaining GCash Balance

Before completely deactivating your GCash account, make sure you have used up your remaining balance or transferred the remaining money to another person’s GCash account. This way you will not have to worry about money left in your account after deactivation.

Cancel Auto-Deduction and Subscriptions

Remember to cancel these before deactivating if you have enabled auto-deduction on your GCash account for bills and subscriptions. Otherwise, the merchant or biller will keep deducting from your inactive account.

Protect Your Personal Information

It is also vital to keep all your personal information, such as verification codes and account numbers, secure. Use a secure password for your GCash account and delete any sensitive information that someone can use to access your account.

Double-Check Your Account Status

After following the steps to deactivate your GCash account, double-check if it has been successfully shut down. Monitor your financial statements and make sure there are no unauthorized transactions.

Keep a Record

Please keep a record of your account details before completely deactivating it. It can be helpful if you decide to reactivate your GCash account in the future.

Think Long-Term

If you plan to deactivate your account temporarily, consider how this can impact your finances in the long run. Ensure you understand the implications of deactivating your account and still consider it the best option.

Contact GCash Support

If you encounter any difficulties while deactivating your account, you can always contact GCash customer service. The experts can answer any questions and guide you through the process.

Deactivating your GCash account won’t be a hassle if you keep these few tips and reminders in mind. Carefully go through the steps before closing your GCash account to continue enjoying all the benefits of using GCash.


We hope this article has helped you learn more about deactivating your GCash account. Always remember to keep yourself informed and remember the tips and reminders on deactivating your account correctly. It is crucial to ensure the security of your finances so that you can keep enjoying the convenience of GCash. Good luck!

If you have any questions or concerns, feel free to contact us. We will be happy to help you and provide assistance.


This section addresses the most frequently asked questions about a GCash account.

After deactivating your account, you will not receive a refund of the remaining GCash balance. Spend or transfer your money before deactivating your account.

If something goes wrong while you are deactivating your account, contact GCash Help Center immediately. You can find a specific article related to your problem, or address Gigi, a virtual assistant who answers frequently asked questions.

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Mary Avelino Author and gaming enthusiast